To ensure the safety and well-being of all our visitors and to protect our natural environment, we have established the following rules for LUPO Wolf Sanctuary. Please read them carefully and follow them throughout your stay.
Smoking and vaping are strictly prohibited throughout LUPO Wolf Sanctuary, including camping areas, trails and shared spaces. A designated smoking area is available between the ticket office and the parking lot.
Alcoholic beverages are permitted, but visitors must remain attentive and responsible. Excessive alcohol consumption that compromises the safety or peace of other visitors or the well-being of wildlife will result in the immediate removal of your group and a ban on returning. If necessary, we will contact the police to file a complaint.
Cars and trucks are not permitted to access the reception area.
Accommodations must be returned in the same condition as when guests arrived. A $250 security deposit will be collected at the time of rental to cover possible damage or an accommodation left dirty. If no damage is found and the accommodation is left clean, the deposit will be refunded in full.
No boots or shoes inside the tent.
Please leave the accommodation in the condition in which it was provided, out of consideration for the next guests. Your $250 deposit may not be refunded if damage or excessive dirtiness is found during inspection.
| Violation / Damage Type | Fee Charged |
|---|---|
| Lost keys | $25 |
| Cookware set in poor condition | $50 |
| Dishes | $5 per item |
| Chair | $50 each |
| Cart | $150 |
| Damaged refrigerator | $350 |
| Coffee maker | $90 |
| Accommodation left unsanitary or garbage not emptied | $100 |
| Damaged tent | $500 |
| Countertops not cleaned | $25 |
| Windows not cleaned | $25 |
| Intentional engravings or markings, broken items or items left uncleaned | $100 |
| Cleaning not completed | $50 |
For safety and fire prevention reasons, space heaters are strictly prohibited on the site.
Please do not knock on the windows or tables, shout or howl.
The route begins at the Wolf Trail (Sentier des loups). Follow the approximately 1 km illuminated trail and return to your accommodation at the end.
LUPO en lumière is an immersive experience in a natural environment. Despite all efforts to ensure the lighting installations operate properly, interruptions or technical malfunctions may occur.
By participating in this activity, visitors acknowledge that LUPO Wolf Sanctuary cannot be held responsible for operating problems, temporary interruptions or circumstances beyond its control.
These items may be rented when making your reservation.
Each accommodation has its own dishes made from recycled straws and a cookware set. Out of consideration for the next family, please wash your dishes in the shared kitchen sink and return them to their bag. Dish soap, a sponge and a drying cloth are provided.
Pets are prohibited in accommodations and throughout LUPO Wolf Sanctuary. This measure protects visitors and the sanctuary’s animals.
Feeding the wolves or throwing objects into their enclosure is strictly prohibited to protect their health and natural behaviour.
Quiet hours begin at 10:00 p.m. All visitors must respect them to ensure the peace of the wolves and other guests. Loud noise and music are not permitted after this time.
Ball games, fireworks and any other activities likely to disturb the wolves or other visitors are prohibited on sanctuary grounds.
Never leave food outdoors, including on the platform, as raccoons or other animals may be nearby.
If a mini-pod becomes available during your stay and you wish to switch your glamping reservation to a mini-pod, no refund will be given for your original booking and the full mini-pod rate must be paid.
Anyone not listed on the reservation will be refused entry to the accommodation. Outside visitors are not permitted.
If you have booked one of our Sleeping with the Wolves accommodations, you may arrive at reception starting at 11:00 a.m. Some accommodations may only be available later, so please contact us before arriving to confirm when yours will be ready.
Accommodations must be vacated by 10:00 a.m. on departure day. Please report to reception to check out and ensure that the cleaning and tasks indicated in section 3 have been completed.
Camping tents are available starting at 4:00 p.m. You may, however, arrive on site from 10:00 a.m. to enjoy your day.
Family camping tents must be vacated no later than 10:00 a.m. on departure day. Please report to reception to check out.
Some areas have steep slopes, ponds and streams. Supervise children closely. Guests who require specific medication must bring sufficient doses, as the sanctuary cannot provide medication if needed.
You may cancel or change your reservation up to 30 days before your stay. In the event of cancellation, a fee equal to 25% of the pre-tax reservation amount will be retained.
Within 30 days of the scheduled date, no cancellations or date changes will be accepted and no refunds will be issued.
Flex tickets allow you to book with greater peace of mind. A date must be selected at purchase, but it may be changed (non-refundable) up to 7 days before the scheduled stay, subject to availability.
Within 7 days of the scheduled date, no date changes will be accepted and no refunds will be issued.
If you have any questions or need clarification, please contact our team at the sanctuary reception.
Enjoy your visit and your stay at LUPO Wolf Sanctuary!
